Do I have to commit to a long-term plan?
No, we offer flexible, no-contract plans. However, we require a minimum of one month's notice if you decide to cancel, so we can help your VA transition to another job.

Who are your VAs, and how are they trained?
Our VAs are highly skilled professionals with expertise in a variety of fields. They can handle tasks like managing your calendar, scheduling appointments, managing email accounts, posting on social media, proofing/editing documents, booking travel arrangements, coordinating between clients and team members, and almost anything else you need! All VAs undergo a rigorous vetting process and sign NDAs to ensure confidentiality and professionalism.

How often will I be charged, and how do I pay?
Payments are billed monthly and can be made securely via credit card. For other secure payment options, please contact us to discuss your preferences.

What is the VA support & flexibility fee for?

The fee allows us to provide the flexibility, customization, and affordability that make our services unique. This fee helps fund our operations and ensures that we can take care of our VAs if their hours are cut due to client changes. By maintaining this financial stability, we can continue to deliver high-quality, reliable service while supporting our skilled VAs.

Will I be able to interview the candidate you picked for me?
Yes, we offer an interview process to ensure you feel confident and comfortable with the VA we select for you.

How do you match me with a VA?
We carefully assess your requirements and pair you with a skilled VA whose expertise matches your needs. If you’re not satisfied, you have up to 60 days to find another VA. Additionally, we offer a 7-day refund policy (excluding the subscription fee) if the initial match doesn’t work out.

How do I communicate with my Virtual Assistant?
You can communicate with your VA through email, messaging apps, or video calls—whichever method works best for you. We're flexible and can adapt to your preferred tools.

What if I’m not happy with my Virtual Assistant?
If you’re not satisfied with your assigned VA, let us know. We offer a 7-day refund policy (excluding the subscription fee) and up to 60 days to find a better match that fits your needs.

What security measures are in place to protect me?
All our VAs sign NDAs to ensure confidentiality. We also implement security measures like two-factor authentication, limited access permissions, and encrypted communication for sensitive information.

How does my VA account for the work done?
Your VA provides regular updates and reports on tasks completed. Additionally, we offer tracking tools that allow you to view the VA's work in real time for added transparency.